Opt-Out Policy — sose.ai

Status: Operational playbook. Public-facing version lives at sose.ai/opt-out.

Effective Date: [DATE]

1. Your right to opt out

You can revoke consent to be contacted by sose.ai at any time. The FCC's April 2025 revocation rule requires that we:

• Honor any reasonable method of revocation (reply STOP, email, phone, form submission)
• Process the opt-out within 10 business days
• Confirm the opt-out with a single final message

2. How to opt out

SMS / text messages

Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text from us or our Marketing Partners.

Phone calls

Tell the caller you want to be placed on their Do-Not-Call list. You may also leave a voicemail at [PHONE] stating your name, the number to remove, and "opt out."

Email

Reply UNSUBSCRIBE to any email, or email privacy@sose.ai with your name and contact info to remove.

Web form

Visit sose.ai/opt-out and submit the form with the name, phone, email, and address you previously submitted.

Mail

Gold Alien, LLC Attn: Opt-Out Requests [BUSINESS ADDRESS]

National Do-Not-Call Registry

You may also add your number to the federal DNC Registry at donotcall.gov. sose.ai scrubs against the DNC weekly.

3. What happens when you opt out

Within 10 business days (FCC requirement)

1. Your contact information is added to our internal DNC list (phone, email, and address)
2. We push the opt-out to all Marketing Partners that received your lead in the prior 90 days
3. All active outbound campaigns stop targeting your number/email
4. One final confirmation message may be sent (SMS or email)

What we keep

Even after opt-out, we retain:

• Your opt-out request (indefinitely; required by TCPA/DNC law)
• The original consent record that led to the contact (5 years; required for compliance defense)

What ends

• All marketing calls, texts, emails from sose.ai
• Lead re-transmission to new Marketing Partners
• Inclusion in retargeting audiences (Meta, Google)

Note: Marketing Partners we already transmitted your lead to are separate companies with their own opt-out processes. You may need to opt out with them directly. We will forward your request, but we do not control their systems.

4. Partial opt-out

You can request a limited opt-out:

• Stop sharing with partners, keep sose.ai emails only: email privacy@sose.ai with subject "Partners only opt-out"
• Stop texts only, keep emails: reply "STOP TEXTS" or specify in your email
• Stop one partner, not others: specify the partner name in your email

5. Internal operations (non-public, for team reference)

Opt-out intake channels and routing

SLA

• Automated channels (SMS, email, web): immediate (same-day suppression)
• Manual channels (phone, mail): within 3 business days
• Partner notification: within 5 business days of receipt
• Maximum total turnaround: 10 business days (FCC hard deadline)

Suppression list maintenance

• Primary table: opt_outs in Postgres — fields: phone, email, address_hash, created_at, channel, scope
• Every outbound campaign (Meta Custom Audience, Lob mailer batch, PX submission) must run an opt_outs join before send
• Weekly: scrub all contact records against the federal DNC Registry via ftp.donotcall.gov
• Monthly: audit sample of 100 leads for correct suppression

TCPA/FCC compliance requirements

• Retain proof of consent for 5 years: TrustedForm token, Jornaya LeadID, IP, timestamp, consent language shown, URL
• Retain proof of opt-out: channel, raw message, timestamp, user-agent, IP
• Never resume outreach after opt-out without new express consent (fresh form submission)

State-specific requirements

Escalation triggers

• Consumer threatens TCPA lawsuit → immediate legal review, quarantine all records
• Complaint filed with FCC, FTC, or state AG → general counsel within 24 hours
• Mass complaint pattern (>3 opt-outs for one campaign within a week) → pause campaign, audit creative

6. Contact for opt-out questions

Gold Alien, LLC Email: privacy@sose.ai Phone: [PHONE] Mail: [BUSINESS ADDRESS]

Related policies:

• TCPA Consent Language
• Privacy Policy
• Compliance Checklist